About the Role

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We are seeking an experienced leader to oversee Community Outreach Services, Admitting, and Intake. This position reports directly to senior leadership and plays a key role in coordinating patient admissions, building strong relationships with referring partners, and ensuring smooth operations across multiple departments.

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As the Director of Outreach, Admitting, and Intake, you will monitor service delivery, manage staff performance, ensure compliance with regulatory standards, and foster collaboration across hospital departments and external organizations.

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Key Responsibilities

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Program Oversight & Liaison

• Continuously monitor and assess the delivery of outreach, admitting, and intake services, implementing improvements as needed.

• Act as liaison between the hospital and referring institutions, providers, and managed care organizations.

• Engage in marketing efforts to promote programs and services.

• Facilitate patient admissions and reimbursement processes, including oversight of appeals for denied cases.

• Conduct interdepartmental meetings to review quality and utilization of services.

• Serve on hospital committees and attend relevant meetings and seminars.

• Ensure manuals and departmental documentation remain current.

• Uphold ethical practice standards, compliance policies, and the organization’s code of conduct.

 

Staff & Performance Management

• Oversee and participate in the budget process for assigned departments.

• Complete and review performance appraisals for direct reports and other staff.

• Collaborate with Finance to manage insurance-related processes (Medicare, Medicaid, commercial payers).

• Provide leadership, guidance, and accountability for staff performance and departmental outcomes.

 

Safety & Quality

• Encourage staff to report safety concerns without fear of reprisal.

• Develop and implement recommendations for patient safety improvements.

• Monitor and support the hospital’s patient safety program.

• Maintain current knowledge of regulatory requirements impacting patient services.

 

Planning & Integration

• Integrate outreach, admitting, and intake services into daily hospital operations in alignment with mission and philosophy.

• Develop departmental goals and objectives to support organizational priorities.

 

Qualifications

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• Bachelor’s degree in healthcare administration, nursing, or related field (Master’s preferred)

• Proven leadership experience in hospital admitting, intake, or outreach services

• Strong knowledge of managed care, reimbursement processes, and regulatory requirements

• Excellent communication, organizational, and problem-solving skills

• Commitment to patient safety, compliance, and compassionate service delivery

 

Why Join Us

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• Opportunity to lead critical patient access and outreach functions

• Collaborative environment with senior leadership and multidisciplinary teams

• Professional growth through committee participation and external representation

• Competitive compensation and comprehensive benefits package

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