Position Overview

 

The Director, HR Shared Services is a builder and operational leader responsible for establishing, standardizing, and continuously improving the HR service delivery infrastructure. This role provides strategic and day-to-day leadership across three interconnected functions: HR Connect (enterprise employee and manager services), HR Compliance, and HR Communications — including recruitment marketing.

 

As a core member of the HR leadership team, this role serves as the operational backbone of the HR function — ensuring that employees and leaders across all campuses and care sites can access HR support that is consistent, responsive, accurate, and aligned to the overall employee experience.

 

This leader brings a builder’s mindset: capable of designing infrastructure from the ground up, establishing service-level standards, and building a team culture grounded in customer service, accountability, and continuous improvement.

 

The Director also plays a key role in the organization’s HR transformation journey — supporting Workday optimization, the development of self-service capabilities, and the evolution of HR service delivery toward a scalable, technology-enabled model that enables HR Business Partners to focus on high-value strategic work.

 

Education & Experience (Minimum Required)

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• Bachelor’s degree in Human Resources, Business Administration, Communications, or related field required

• Minimum 8 years of progressive HR experience, with at least 4 years in a leadership role overseeing HR operations, shared services, or similar functions

• Proven experience building or significantly improving an HR shared services or HR operations function, including SLA development, team design, and knowledge management
   

Preferred Qualifications​

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• Master’s degree (MBA, MHA, MS-HR, or equivalent) preferred

• Experience in healthcare or other highly regulated industries strongly preferred; familiarity with workforce compliance standards and clinical credentialing is a plus

• Experience in HR communications, employer branding, or recruitment marketing

 

Preferred Skills & Certifications

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• Proficiency with Workday HCM, including case management, HR help desk modules, and employee/manager self-service tools

• Experience developing or managing an HR knowledge base or policy library

• Strong working knowledge of employment laws (FLSA, FMLA, ADA, EEOC, etc.)

• Demonstrated ability to develop and manage HR communications across multiple channels

• Experience with recruitment marketing platforms, employer review sites (e.g., Glassdoor, Indeed), career site management, and digital advertising

• Strong data fluency, including building and presenting HR service metrics, SLA dashboards, and compliance reports

• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred

 

Why You’ll Love This Opportunity

 

This organization is committed to creating a supportive and engaging workplace where employees can thrive professionally and personally.

 

• Culture of Connection: A collaborative environment that promotes inclusion, engagement, and employee recognition through events, initiatives, and leadership visibility

• Comprehensive Benefits: Medical, dental, and vision coverage, along with additional voluntary benefits such as childcare support, legal services, and more

• Well-being & Financial Security: PTO accrual from day one, retirement plans with employer match, wellness incentives, and access to mental health resources

• Professional Growth: Access to extensive learning platforms, leadership development programs, tuition reimbursement, and internal career mobility

• Lifestyle & Community: Located in a region offering a high quality of life, affordable living, and access to outdoor recreation and major metropolitan areas

 

About the Organization

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This is a well-established, not-for-profit healthcare system serving a large regional population through multiple hospitals, long-term care services, and physician practices. The organization has a significant economic impact in its region and employs thousands of healthcare professionals and support staff.

 

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