Position Summary

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The Office Manager oversees daily operations, patient experience, administrative workflows, and team coordination across the practice. This role requires a hands‑on leader who is organized, approachable, and skilled at building systems that support both current operations and future multi‑location growth.

 

Key Responsibilities

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Operational Leadership

• Oversee daily front‑office and administrative operations to ensure smooth patient flow

• Build, refine, and implement office processes and SOPs suitable for a growing startup

• Manage scheduling for providers, staff, and patient appointments

• Coordinate with clinical teams to optimize workflow and efficiency

• Support operational readiness for new services, equipment, and technology

Patient Experience & Issue Resolution

• Maintain a warm, professional, hospitality‑driven patient experience

• Handle escalated patient concerns and complaints with empathy and problem‑solving

• Monitor patient feedback and drive continuous improvement initiatives

Team Leadership & Culture

• Lead, motivate, and support front‑office staff with clear expectations and coaching

• Foster a positive, approachable, and accountable team culture

• Assist with onboarding, training, and performance management

Administrative & Financial Support

• Manage basic accounting tasks, including invoicing, payment reconciliation, and reporting

• Support payroll processing and timekeeping accuracy

• Oversee insurance verification, billing coordination, and financial workflows

• Maintain compliance with regulatory, privacy, and safety standards

Multi‑Location Support

• Assist in coordinating operations across additional locations as the practice expands

• Ensure consistency in patient experience, workflows, and service standards

• Support leadership in planning and executing multi‑site operational strategies

 

Qualifications

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• Minimum 3 years of experience as an Office Manager in a dental practice

• Strong understanding of dental workflows, scheduling, insurance processes, and patient communication

• Experience with basic accounting, payroll, and administrative reporting

• Proven leadership skills with the ability to motivate and develop staff

• Highly organized, proactive, and comfortable building structure in a startup environment

• Excellent communication, conflict‑resolution, and customer‑service skills

• Experience supporting or overseeing multiple locations is a plus

• Tech‑savvy and adaptable to new systems and tools
   

Why Join Us

• Opportunity to shape the operational foundation of a growing Manhattan dental startup

• Collaborative, supportive team environment

• Direct impact on patient experience, culture, and future expansion

• Room for professional growth as the practice scales