Job description:

 

 

We’re a fast-growing health tech startup transforming the medical coding and healthcare operations space. Our platform helps providers streamline coding, strengthen compliance, and unlock measurable operational efficiencies at scale.
 

We’re looking for a Senior Implementation Project Manager with a strong IT / SaaS background who can own multiple customer implementations end-to-end, operate as a true partner to leadership, and help us scale our delivery motion in a fast-paced startup environment.
 

This is a hands-on, execution-heavy role for someone who is comfortable leading independently, juggling multiple complex projects at once, and working cross-functionally across Product, Engineering, and Customer teams — fully remote.

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What You’ll Do
 

• Own the full customer implementation lifecycle from kickoff through go-live and post-launch adoption.

• Manage multiple implementations in parallel, balancing timelines, risks, dependencies, and stakeholder expectations.

• Act as a strategic partner to internal leadership — proactive, independent, and solutions-oriented.

• Lead customer kickoff sessions, gather technical and operational requirements, and align scope, success criteria, and timelines.

• Serve as the primary point of contact for client stakeholders, including IT, clinical, operational, and executive leaders.

• Coordinate technical integrations with EHRs and data systems, including Epic, coding platforms, and APIs (HL7, FHIR).

• Work closely with Engineering and Integration teams to drive testing, validation, and production readiness.

• Identify risks early, escalate appropriately, and drive mitigation plans without waiting for direction.

• Support customer change management: training, workflow adoption, and operational readiness.

• Track and report on implementation KPIs such as time-to-value, adoption, and customer satisfaction.

• Continuously improve implementation processes, documentation, and playbooks as we scale.

What We’re Looking For

 

Experience & Background
 

• 5+ years of experience as a Project Manager in SaaS, IT, or health tech companies

• Proven track record managing multiple complex projects simultaneously in a product-driven environment.

• Hands-on experience working with Epic (required).

• Strong familiarity with healthcare IT environments, EHR workflows, and system integrations.

• Experience working in startups or high-growth companies where structure is still being built.

• Demonstrated success working fully remote with distributed teams.
   

Technical & Domain Knowledge
 

• Experience with health system integrations (HL7, FHIR, APIs, EHR feeds).

• Solid understanding of healthcare operations, revenue cycle, and/or medical coding workflows.

• Comfort translating between technical teams and non-technical stakeholders.

 

Traits & Working Style
 

• Highly independent, proactive, and self-directed — this role requires minimal hand-holding.

• Strong ownership mentality; sees themselves as a partner, not just a task executor.

• Excellent communication skills with the ability to lead conversations with senior stakeholders.

• Organized, detail-oriented, and calm under pressure.

• Comfortable operating in ambiguity and building structure while executing.

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Location & Availability
 

• Must be based in Central or Eastern Time zones

• West Coast candidates will not be considered

• Fully remote role

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Tools & Qualifications
 

• Bachelor’s degree in Health Informatics, Computer Science, Engineering, or related field (or equivalent experience).

• PMP, Agile, Scrum, or Health IT certifications (preferred).

• Experience using project management tools such as Jira, Asana, Smartsheet, or similar.

• Familiarity with HIPAA, compliance, and healthcare data standards is a plus.
   

Nice to Have
 

• Direct experience with medical coding or revenue cycle operations.

• Experience building or scaling implementation playbooks.

• Prior exposure to fast-paced startup environments in healthcare or enterprise SaaS.
   

Why Join Us?
 

• Join a mission-driven startup reshaping healthcare operations and compliance.

• Play a key role in defining how we scale customer onboarding and implementations.

• Work closely with a smart, motivated, cross-functional team at the intersection of healthcare and technology.

• High ownership, high impact, and real influence on how the company grows.