Case: Retention Lift in a Multi-Site Clinic
- Feb 12
- 1 min read
A multi-site clinic experiencing sustained turnover implemented a retention-focused strategy centered on leadership stability, workload redistribution, and targeted interim support. Prior to intervention, turnover exceeded industry benchmarks and disrupted patient access across locations.
By deploying interim leaders during vacancies and adjusting schedules to reduce burnout, the organization stabilized operations while permanent improvements took hold. Within six months, turnover decreased by double digits and engagement scores improved.
The case highlights a critical lesson: retention improves fastest when operational stability comes first. Interim support creates the breathing room required for sustainable change.
Hathaway Healthcare Staffing provided interim leadership and coverage throughout the transition period.
Stabilize operations while improving retention: www.hathawayhealthcarestaffing.com/blog
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